Resort Terms and Condition

Reservation Policy

  • Option 1 (for guest who opt for water rafting) : Check-In time is 4:30 pm and Check-Out Time is 3:30 pm.
  • Option 2 : Check-In time is 11:30 am and Check-Out Time is 10:30 am.
  • If our Check-In/Out timing does not suit your holiday program, kindly inform us about the same. Necessary room allotments can be arranged on prior information, subject to availability, and may be chargeable by us directly.
  • Cancellation or Alteration in bookings is entertained. But prior information is required at least a week before your Check-In date.
  • Please carry a valid government issued photo identity and address proof with you for Check-In Procedure.
  • We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservation contains or is resulted from a mistake or error.
  • Breakfast timings are 8:30 – 10:00 am henceforth all requests will be chargeable.
  • We really take pride in keeping all our rooms fresh and clean, and discourage smoking in the rooms. It is Only permitted in designated areas of the Resort.
  • For group booking more than 20 adults it’s advisable to book at least 30 days in advance by making 50% advance of bill value, during negotiation phase we can hold the booking only for 2 days max.

Cancellation Policy

  • Cancellation made more than 7 days prior to arrival; no cancellation charges will be levied. Service charge of 5% of bill amount (not booking amount) will be charged for refund claim processing.
  • Cancellation made less than 7 days but more than 2 days of arrival; 25% of bill amount (not booking amount) will be charged.
  • Cancellation made less than 2 days (48 hours) of arrival; 50% of bill amount (not booking amount) will be charged.

Group cancellation policy (more than 20 pax)

  1. If cancellation done more than 30 days of arrival- no cancellation charges; only 5% of the bill amount will be charged as processing charges for refund
  2. If cancelling done less than 30 days and more than 15 days of arrival- 25% of bill amount will be charged
  3. If cancellation done less than 15 days from date of arrival – 50% of bill amount will be charged

Amendment Policy

  • Amendments will be treated as cancellation.
  • Any refund will take at least 15 days to process.

Pet Policy

  • Pet are charged @ Rs500 per pet for keeping in the room. This is towards extra housekeeping requirements.
  • Any person who is the owner, or handler of any pet must keep them on a leash, and under physical control at all times while at the Resort.
  • No person may keep a noisy, vicious, or dangerous pet, or that disturbing others.
  • Guests will not leave pets unattended in the resort
  • Pets are not allowed inside the Dining area
  • Guests can keep pets in the room, should bring pets bedding and utensils
  • Pet owners are responsible for any harm done to property, sites, or injury to others. Please keep the resort clean of droppings for your sake, and the sake of others.